Why does an employee fear a satisfaction survey?
Employees may fear a satisfaction survey for a variety of reasons, usually related to some negative consequences or to the uncertainty arising from such surveys. Here are some potential reasons:
- Fear of reprisals: Employees may fear that expressing their true opinions in a satisfaction survey may result in reprisals from their superiors or employer, especially if their opinions are critical or negative. Some may fear that such opinions will be attributed to them and may affect their career or position.
- Lack of anonymity: If the survey is not conducted anonymously or if employees do not believe in ensuring the confidentiality of their responses, they may be reluctant to share their true opinions. Openly expressing dissatisfaction may put them at risk.
- Lack of corrective action: Employees may worry that by expressing their dissatisfaction in a survey, nothing will change and their opinions will be ignored. If the company has not acted on the survey results in the past, employees may feel there is no point in completing the survey.
- Uncertainty about the purpose of the survey: If employees don't understand why the survey is being conducted or what its effects will be, they may fear that their answers will be used against them in the future or that they will have to participate in additional activities they don't want.
- Aversion to criticism: Some employees may simply avoid criticism or avoid situations that could lead to confrontation or negative feedback. Feeling uncomfortable about expressing negative opinions can result in a fear of completing satisfaction surveys.
- Group pressure: If most employees avoid expressing negative opinions or are loyal to the company, those who want to express their dissatisfaction may feel group pressure and fear being "black sheep."
- Lack of confidence in the survey process: Employees may be skeptical of the satisfaction survey process, seeing it as a mere formality or a tool used only to create the appearance of caring about their opinions.
To minimize these concerns, it is important for the organization to explain the purpose of the survey, ensure anonymity, ensure that the results are used appropriately to improve the work environment and take corrective action, and that employees receive feedback on the results and actions taken in response to the survey. Communication and involvement in the satisfaction survey process are key to overcoming these concerns and gaining valuable information from employees.