Date:

15 July 2020

Localisation:

Wrocław

Category:

Reward:

Recruiter:

Other offers

Dispatch Specialist with Italian

Position Description:

  • Coordinate Field Service Engineers and their activities on customer’s sites: instrument repairs, preventive maintenances and installations/de-installations.
  • This position is to support UK market and back up Italy.
  • Process spare parts orders including booking, returns and inventory of FSS stocks.
  • Optimize FSS work time by effective jobs planning.
  • Document cases in dedicated CRM systems.
  • Maintain customers and instruments data base.
  • Meet service goals within given SLA.
  • Contribute to achieving company’s financial goals.
  • Assist in developing departments‘ plans and procedures as well as the cross-functional projects.
  • Support other team members in dedicated areas.

Position Requirements:

  • Advanced knowledge of English and Italian.
  • At least 2 years documented experience in customer service area.
  • Advanced knowledge of Microsoft Office, including Excel, Outlook.
  • Experience with CRM and SAP is beneficial.

What we offer:

  • Possibility to develop in an international company.
  • Attractive benefits package.
  • Language classes.
  • Private medical care.
  • Group Life Insurance.
  • Friendly atmosphere.