Date:

23 September 2021

Localisation:

Wrocław

Category:

Reward:

Recruiter:

Other offers

Service Desk Analyst with German

Your tasks:

  • Provide first line IT support for colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
  • Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions
  • Cooperate with other IT teams in order to resolve incidents and requests
  • Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s Update knowledge management system as necessary
  • Identify service improvement opportunities to key service management stakeholders
  • Work with Incident and Problem management teams on individual proactive and reactive issues as necessary
  • Grow general knowledge of IT and business systems, increasing ability to resolve issues on first contact

 

Your profile:

  • Fluency in English and German
  • Experience in customer service area/ IT support
  • Willingness to develop in IT area
  • Willingness to work on shift working pattern (three shifts covering 8am-9pm Monday-Friday) and weekend basis (once per 2 weeks)

 

Our client offers:

  • Private medical care
  • Sports card
  • Opportunities to develop in IT area
  • Partially remote work
  • Office in the centre of Wrocław